Terms & Conditions, Warranty Claims, Returns & Privacy Policy

One Year “No-Nonsense” Warranty

Warranty Coverage for BK and K6 Series Headsets & Accessories

One-Year Warranty for Individual Use: SchoolPHONES® provides a one-year warranty for our BK and K6 series headsets & accessories, covering any defects or issues that arise from normal use. This warranty is valid from the date of first use and applies to scenarios where each headset is assigned to and used by a single student (1:1). The in service date is established by writing the date of 1st use and student’s name on the underside of the headband with an indelible marker

90-Day Warranty for Shared Use: Where the BK and K6 series headsets are shared among multiple users, such as in a classroom or lab setting, we offer a 90-day warranty. This ensures that even in high-usage environments, our products are supported and maintained.

Warranty Coverage for LPJ and LPJm Models & Accessories

One-Year Warranty in All Scenarios: The Lab Partner Jr. (LPJ) and Lab Partner Jr. with Microphone (LPJm) models are designed for shared and lab environments. These headsets and their respective accessories come with a comprehensive one-year warranty, regardless of whether they are used by individual students or shared among multiple users.

How to make a Warranty claim

  1. Contact Us: If you experience any issues with your SchoolPHONES® headsets or other products, please contact us directly via phone Toll Free: +1-800-286-3481, or if you prefer, fill out the details on the online form.
  2. Response from a Representative: A representative will review your claim and discuss the warranty options with you.
  3. Submit Evidence: Typically, we will ask for a picture of the damaged product. A mobile phone shot will due along with a description of the failure. In some cases, we may request the item to be returned for further investigation. This helps us understand the cause of the breakage and improve future generations of SchoolPHONES® products.
  4. Receive Your Replacement: Once your claim is approved, we will send out a replacement headset.

Important Note: Our warranty does not cover intentional or damage by abuse. Ensuring that our headsets are used responsibly helps maintain their durability and performance.

Thank you for choosing SchoolPHONES®. We are committed to providing high-quality, reliable headsets for educational environments. Your students’ success and the value our products deliver are our top priorities.

To start your warranty claim online, please fill out the form here.

Return Policy

Returns and Refunds

At SchoolPHONES®, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return any unused and unopened products in resalable condition within 30 days of the original purchase date for a full refund. Please note the following terms:

  • Condition: Returned items must be unused, unopened, and in resalable condition.
  • Return Shipping: The buyer is responsible for the cost of return shipping.
  • Time Frame: Returns must be initiated within 30 days of the original purchase date.

To initiate a return, please contact our customer service team via phone Toll Free: +1-800-286-3481 or via our online form here. We will then provide return details. Once your return is received and inspected, we will process your refund.

Terms & Conditions


Welcome to SchoolPHONES®! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our site and placing an order, you agree to comply with and be bound by these terms. Please read them carefully.

1. Definitions

  • “We,” “us,” “our” refer to SchoolPHONES®, a division of Connections Unlimited Inc.
  • “You,” “your” refer to the user or customer of our site.
  • “Site” refers to www.schoolphones.com.

2. Use of the Site

You agree to use the Site for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Site.

3. Intellectual Property

All content included on this Site, such as text, graphics, logos, images, and software, is the property of SchoolPHONES® or its content suppliers and protected by United States and international copyright laws.

4. Product Information and Availability

We strive to ensure that all details, descriptions, and prices of products appearing on the Site are accurate. However, errors may occur. If we discover an error in the price or availability of any product you have ordered, we will inform you of this as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as canceled.

5. Orders and Payments

When you place an order through the Site, you are agreeing to purchase a product subject to these Terms and Conditions. All orders are subject to availability and confirmation of the order price. Payment must be made at the time of ordering through the accepted payment methods. We use PayPal to facilitate payments – you can read their privacy policy here.

6. Shipping and Delivery

We aim to dispatch orders promptly; however, delivery times may vary based on availability and your location. We are not responsible for delays caused by third-party shipping services.

7. Limitation of Liability

SchoolPHONES® is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability is limited to the purchase price of the product.

8. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United States.

Contact Us

For more information about our Terms and Conditions, if you have questions, or if you would like to make a complaint, please contact us.

Connections Unlimited (SchoolPHONES® division)
3018 Ambrose Ave,
Nashville, TN 37207,
United States

Privacy Policy


When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies.
  • Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
  • Google Analytics: Tools to help track users of our Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here. We use PayPal to facilitate payments—you can read their privacy policy here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@schoolphones.com or by mail using the details provided below:

Connections Unlimited (SchoolPHONES division)
3018 Ambrose Ave,
Nashville, TN 37207,
United States

Hours of Operation

Mon – Thurs – 8A-5P CST

Toll Free: +1-800-286-3481
Phone: +1-615-727-0560
Fax: +1-615-727-0565

© Copyright 2024 SchoolPHONES® & connections unlimited, inc.

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