Warranty & Return Info

We always prefer a phone call to solve your warranty or return issues!

Please call us toll free at+1-800-286-3481 and speak to one of our support team!

If you prefer to file a warranty claim online, please read below and submit the form to initiate a claim!

 

One Year “No-Nonsense” Warranty

Warranty Coverage for BK and K6 Series Headsets & Accessories

One-Year Warranty for Individual Use: SchoolPHONES® provides a one-year warranty for our BK and K6 series headsets & accessories, covering any defects or issues that arise from normal use. This warranty is valid from the date of purchase and applies to scenarios where each headset is assigned to and used by a single student.

90-Day Warranty for Shared Use: In situations where the BK and K6 series headsets are shared among multiple users, such as in a classroom or lab setting, we offer a 90-day warranty. This ensures that even in high-usage environments, our products are supported and maintained.

Warranty Coverage for LPJ and LPJm Models & Accessories

One-Year Warranty in All Scenarios: The Lab Partner Jr. (LPJ) and Lab Partner Jr. with Microphone (LPJm) models are designed for shared and lab environments. These headsets and their respective accessories come with a comprehensive one-year warranty, regardless of whether they are used by individual students or shared among multiple users.

How to Claim Your Warranty

1. Contact Us: If you experience any issues with your SchoolPHONES® headsets or other products, please contact us directly via phone Toll Free: +1-800-286-3481, or if you prefer, fill out the details on the online form.
2. Response from a Representative: A representative will review your claim and discuss the warranty options with you.
3. Submit Evidence: Typically, we will ask for a picture of the damaged product. In some cases, we may request the item to be returned for further investigation. This helps us understand the cause of the breakage and improve future generations of SchoolPHONES® products.
4. Receive Your Replacement: Once your claim is approved, we will send out a replacement headset.

Important Note: Our warranty does not cover intentional or malicious damage. Ensuring that our headsets are used responsibly helps maintain their durability and performance.

Thank you for choosing SchoolPHONES®. We are committed to providing high-quality, reliable headsets for educational environments. Your satisfaction and the longevity of our products are our top priorities.

To start your warranty claim online, please fill out the form below.

Return Policy

Returns and Refunds

At SchoolPHONES®, we want you to be completely satisfied with your purchase. Returns are handled on a case by case basis.

To initiate a return, please contact our customer service team via phone Toll Free: +1-800-286-3481 or via our online form below. We will then provide return details.  Once your return is received and inspected, we will process your refund.

Warranty / Return Form